Where Glueless Meets Luxury · Shop the Collection

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Fill out the form below and we'll get back to you within 1–2 business days.

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We're here for you — for questions about your order, a service, or anything else, reach out using any of the options below. We'll get back to you within 1–2 business days.

Phone / Text

(803) 454-5971

imperialhairservice@gmail.com

Instagram

@velissehairco

AUTH
FORM

Required for every order

Complete your Purchase Authorization Form

Response times are typically within 1–2 business days. For order-related questions, please have your order number ready.

Terms & Conditions

By placing an order with Velissé Hair, you agree to the following terms and conditions. Please read carefully before completing your purchase.

All Sales Final

All orders are final sale. Once an order is placed, you acknowledge that no refunds are accepted. However, we are happy to offer an exchange under certain conditions.

If the items received are incorrect or the head size does not fit, an exchange may be approved. In such cases, we will provide a return shipping label. Items must be returned and inspected before an exchange is granted.

To qualify for an exchange:
— Items must be unaltered and in their original state.
— Items must be returned in their original packaging.
— Wigs must be unaltered, lace uncut, and bundles must remain unwrapped.
— Products must not be used or worn.

Once items are received, you will be notified within 72 hours of whether your exchange is approved or denied. If approved, the corrected order will be shipped. No add-ons or modifications are accepted at the time of exchange.

Order Cancellations

Orders must be canceled within 24–48 hours of purchase. We will not cancel orders that have already shipped. If your order has shipped, you may return it per the exchange policy above once it is received.

Please ensure your delivery address is correct at checkout. We are not responsible for errors made by the customer during the ordering process.

Unsuccessful Deliveries

If your package is sent to the wrong address, is lost, stolen, or damaged by the shipping carrier, you must file a claim directly with the shipping provider.

Velissé Hair does not issue refunds for packages that are lost, stolen, or damaged during transit. Please double-check your shipping information before placing your order and inspect packages upon delivery.

Processing Time

Processing time refers to the time between placing an order and receiving your tracking number.

— On-hand hair: Please allow 3–5 business days for processing.
— Signature Remakes: Please allow 2–3 weeks for processing.

All orders are thoroughly inspected, customized if needed, and packaged with care. Orders placed after 5 PM EST will begin processing the next business day at 8 AM EST.

Expedited shipping does not reduce processing time. Processing may take longer during holidays and sales such as Black Friday, Cyber Monday, and Christmas. If a delay occurs, we will notify you via email. You may choose to wait or request a refund at that time.

Shipping & Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for your tracking to update.

For international orders, Velissé Hair is not responsible for customs fees. We are not responsible for shipping delays caused by carriers or inclement weather. Once the package leaves our facility, it is in the hands of the shipping carrier.

Purchase Authorization Form

All orders require a completed Purchase Authorization Form. This helps us confirm your customization details and protect against fraud. Orders without a completed form will be automatically canceled.

The form is available directly on our website or at the link below:
Complete Your Purchase Authorization Form

Contact

If you have any questions about these terms, please reach out through our Contact page before placing your order.

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Terms & conditions

Terms & Conditions

All Sales Final

Order Cancellations

Unsuccessful Deliveries

Processing Time

Shipping & Tracking

Purchase Authorization Form

Contact

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